Looking for the best free CRM software for small business with mobile app? You’re not alone. Thousands of entrepreneurs need powerful, easy-to-use tools that fit their budget—and their smartphone. Here’s your ultimate guide to the top options that deliver real value without costing a dime.
Why the Best Free CRM Software for Small Business with Mobile App Matters
In today’s fast-paced business environment, staying connected to your customers is non-negotiable. For small businesses, especially those run by solopreneurs or lean teams, having a CRM (Customer Relationship Management) system isn’t a luxury—it’s a necessity. But with tight budgets, paying for enterprise-level software isn’t always feasible. That’s where the best free CRM software for small business with mobile app comes into play.
Mobile accessibility ensures you can manage leads, track deals, and respond to customer inquiries from anywhere—whether you’re on a client site, at a coffee shop, or traveling. The right free CRM doesn’t just save money; it boosts productivity, improves customer retention, and streamlines your sales process.
Mobile CRM: A Game-Changer for Small Businesses
Imagine closing a deal while standing in line for coffee because you got a notification about a lead’s follow-up task. That’s the power of a mobile CRM. Unlike desktop-only systems, mobile CRMs allow real-time updates, instant communication, and seamless integration with your daily workflow.
According to a Salesforce report, sales reps who use mobile CRM tools are 25% more likely to meet their quotas. For small businesses, this kind of efficiency can be the difference between survival and growth.
- Real-time access to customer data
- Instant notifications for follow-ups and tasks
- Offline mode capabilities in some apps
- Synchronization across devices
What to Look for in the Best Free CRM Software for Small Business with Mobile App
Not all free CRMs are created equal. Some limit features aggressively, while others throttle user access or hide essential tools behind paywalls. To find the best free CRM software for small business with mobile app, focus on these key criteria:
True Free Tier: No credit card required, no trial period, no sudden feature cuts.Mobile App Quality: Available on both iOS and Android, with intuitive UI and full functionality.Core CRM Features: Contact management, deal tracking, task automation, and email integration.Scalability: Ability to upgrade seamlessly as your business grows.Integration Options: Syncs with tools like Gmail, Outlook, Slack, or Google Calendar.”The best CRM isn’t the most expensive one—it’s the one your team actually uses.” — HubSpot BlogTop 7 Best Free CRM Software for Small Business with Mobile AppAfter extensive testing, user reviews, and feature comparisons, we’ve narrowed down the top 7 best free CRM software for small business with mobile app..
Each of these platforms offers a robust free tier, excellent mobile support, and features tailored to small teams..
1. HubSpot CRM
HubSpot CRM consistently ranks as the #1 free CRM for small businesses. Its mobile app (available on iOS and Android) is sleek, fast, and packed with essential tools.
Best free CRM software for small business with mobile app – Best free CRM software for small business with mobile app menjadi aspek penting yang dibahas di sini.
Key features include:
- Unlimited contacts and deals
- Email tracking and scheduling
- Live chat and meeting scheduling
- Task and activity logging
- Integration with Gmail and Outlook
The mobile app allows you to log calls, set reminders, and view deal pipelines on the go. While some advanced features like automation require paid plans, the free tier is more than sufficient for most small businesses.
2. Zoho CRM
Zoho CRM offers one of the most comprehensive free plans for up to three users. The mobile app is highly rated on both iOS and Android, with offline access and voice command support.
Free plan highlights:
- Up to 3 users
- Unlimited contacts and accounts
- 10 MB storage
- Basic sales automation
- Web forms and email integration
Zoho’s mobile app includes GPS-based visit tracking, making it ideal for field sales teams. The interface is clean, and navigation is intuitive, even for first-time CRM users.
3. Bitrix24
Bitrix24 is a powerhouse for small businesses looking for more than just CRM. It combines CRM, project management, communication tools, and file storage—all in one free package. The mobile app is available on iOS and Android.
Free plan includes:
- Unlimited users (with limited features)
- 5 GB total storage
- Task and time tracking
- Live chat and video calls
- Basic CRM with deal pipelines
While the CRM isn’t as polished as HubSpot’s, Bitrix24’s all-in-one approach makes it a top contender for teams that want to consolidate tools. The mobile app supports push notifications, offline access, and real-time collaboration.
4. Freshsales (by Freshworks)
Freshsales offers a modern, AI-powered CRM with a generous free plan for up to 10 users. The mobile app is available on iOS and Android, and it’s designed for speed and simplicity.
Best free CRM software for small business with mobile app – Best free CRM software for small business with mobile app menjadi aspek penting yang dibahas di sini.
Free tier features:
- Up to 10 users
- Unlimited contacts and accounts
- 100 MB storage
- Email tracking and click analytics
- Visual deal pipeline
The mobile app includes call logging, task management, and real-time updates. One standout feature is the AI-powered lead scoring, which helps prioritize high-value prospects—even in the free version.
5. Agile CRM
Agile CRM is a strong choice for small businesses that want marketing automation alongside sales tools. The mobile app is available on iOS and Android, and it supports offline mode.
Free plan includes:
- 10 users
- 1,000 contacts
- Unlimited deals and tasks
- Email campaigns (up to 300 emails/month)
- Web tracking and lead scoring
The mobile app allows you to make calls, send emails, and update deals directly from your phone. While the interface can feel cluttered, the depth of features in the free tier is impressive.
6. Insightly
Insightly is ideal for small businesses that manage projects alongside customer relationships. The mobile app is available on iOS and Android, and it syncs seamlessly with the desktop version.
Free plan offers:
- 2 users
- 100 contacts
- Basic CRM features
- Task and project tracking
- Email integration
The mobile app includes calendar sync, contact management, and deal tracking. While the contact limit is low, it’s perfect for solopreneurs or very small teams just getting started.
7. Capsule CRM
Capsule CRM is known for its simplicity and clean design. The mobile app is available on iOS and Android, and it’s ideal for users who want a no-frills CRM experience.
Best free CRM software for small business with mobile app – Best free CRM software for small business with mobile app menjadi aspek penting yang dibahas di sini.
Free plan includes:
- 2 users
- 250 contacts
- Task and opportunity tracking
- Integration with Google Workspace and Microsoft 365
- Calendar sync
The mobile app is lightweight and fast, making it easy to update records on the go. While it lacks advanced automation, its ease of use makes it a favorite among non-technical users.
How to Choose the Best Free CRM Software for Small Business with Mobile App
Selecting the right CRM isn’t just about features—it’s about fit. The best free CRM software for small business with mobile app should align with your team size, workflow, and growth goals.
Assess Your Business Needs
Start by asking:
- How many team members need access?
- Do you need project management or just sales tracking?
- Is marketing automation important?
- What tools do you already use (e.g., Gmail, Slack, Zoom)?
For example, if you’re a solo consultant, Capsule or Insightly might be perfect. If you’re a growing startup with a sales team, Freshsales or Zoho CRM could be better.
Test the Mobile App Experience
Don’t just read reviews—download the app. Test how quickly it loads, how intuitive the navigation is, and whether core functions (like logging a call or updating a deal) are easy to perform.
Key mobile app questions:
- Is it available on both iOS and Android?
- Does it support offline mode?
- Are notifications reliable?
- Can you attach files or photos from your phone?
For instance, Bitrix24 and Zoho CRM offer offline access, which is crucial for users with spotty internet.
Check for Hidden Limitations
Some CRMs advertise “free forever” plans but limit critical features. Watch out for:
Best free CRM software for small business with mobile app – Best free CRM software for small business with mobile app menjadi aspek penting yang dibahas di sini.
- Storage caps that fill up quickly
- User limits that force upgrades
- Lack of API access
- No email or phone support
For example, Insightly’s 100-contact limit might seem low, but it’s designed for early-stage businesses. If you’re already past that, consider Freshsales or HubSpot.
Key Features to Expect in the Best Free CRM Software for Small Business with Mobile App
The best free CRM software for small business with mobile app should include a core set of features that empower your team without overwhelming them.
Contact and Deal Management
This is the foundation of any CRM. You should be able to:
- Store customer names, emails, phone numbers, and notes
- Track deals through stages (e.g., Lead → Contacted → Proposal → Closed)
- Assign deals to team members
- Set follow-up tasks and reminders
HubSpot and Freshsales excel here, offering visual pipelines and drag-and-drop deal updates—even on mobile.
Email Integration and Tracking
The ability to sync with your email provider (Gmail, Outlook) is essential. Look for:
- One-click email logging
- Open and click tracking
- Scheduling emails directly from the CRM
- Templates for common messages
HubSpot CRM leads in this area, allowing you to track email engagement and automate follow-ups—all from the mobile app.
Task Automation and Reminders
Automation reduces manual work. Even free CRMs should offer:
- Automatic task creation after calls or emails
- Recurring task scheduling
- Push notifications for deadlines
- Calendar sync
Zoho CRM and Agile CRM provide basic automation in their free tiers, helping teams stay on track without complex setups.
Integration Capabilities of the Best Free CRM Software for Small Business with Mobile App
A CRM doesn’t exist in a vacuum. The best free CRM software for small business with mobile app should integrate smoothly with your existing tools.
Best free CRM software for small business with mobile app – Best free CRM software for small business with mobile app menjadi aspek penting yang dibahas di sini.
Email and Calendar Sync
Seamless integration with Gmail, Outlook, or Google Calendar ensures your CRM stays updated automatically. For example:
- HubSpot syncs emails and calendar events in real time
- Zoho CRM integrates with Zoho Mail and third-party calendars
- Freshsales connects with Gmail and Outlook via browser extensions
This eliminates double data entry and keeps your schedule aligned.
Third-Party App Ecosystem
Look for CRMs with marketplaces or API access. HubSpot’s App Marketplace offers over 500 integrations, including Slack, Zoom, and Mailchimp—even in the free tier.
- Bitrix24 integrates with Trello, Google Drive, and PayPal
- Freshsales works with LinkedIn Sales Navigator
- Agile CRM connects with WordPress and Shopify
These integrations extend your CRM’s functionality without extra cost.
Mobile-Specific Integrations
Some CRMs offer mobile-only features, such as:
- Call tracking via mobile number
- Photo uploads from device camera
- GPS-based visit logging (Zoho CRM)
- Voice-to-text note entry (Bitrix24)
These features enhance field productivity and make the mobile app more than just a companion to the desktop version.
Security and Data Privacy in Free CRM Platforms
Just because a CRM is free doesn’t mean it should compromise your data. The best free CRM software for small business with mobile app must prioritize security.
Data Encryption and Compliance
Ensure the provider uses:
- SSL/TLS encryption for data in transit
- Encryption at rest for stored data
- Compliance with GDPR, CCPA, or other privacy laws
HubSpot, Zoho, and Freshworks all comply with major data protection regulations and publish transparency reports.
Best free CRM software for small business with mobile app – Best free CRM software for small business with mobile app menjadi aspek penting yang dibahas di sini.
User Access Controls
Even in free plans, you should be able to:
- Assign user roles (admin, user, viewer)
- Restrict access to sensitive data
- Monitor login activity
Zoho CRM and Bitrix24 offer role-based permissions even in their free tiers, which is rare and valuable.
Backup and Export Options
Always check if you can export your data. You don’t want to be locked in. Most top CRMs allow CSV exports of contacts and deals.
- HubSpot: Full export via settings
- Zoho CRM: Export with filters
- Freshsales: One-click CSV export
This ensures you retain ownership of your customer data.
Real-World Use Cases: How Small Businesses Use Free CRM Apps
The best free CRM software for small business with mobile app isn’t just about features—it’s about real impact.
Field Sales Teams
A HVAC repair company with 5 technicians uses Zoho CRM to log customer visits, update service statuses, and schedule follow-ups—all from their phones. GPS tracking ensures accountability, and offline mode works in basements with no signal.
“We went from missed appointments to 95% on-time service calls just by using Zoho’s mobile app.” — Mike, Service Manager
Freelancers and Consultants
A freelance graphic designer uses Capsule CRM to track client projects, send invoices, and set reminders. The simple interface means she spends less time managing software and more time creating.
E-commerce Startups
A Shopify store owner uses HubSpot CRM to manage customer inquiries, track repeat buyers, and run email campaigns. The mobile app lets her respond to messages while traveling, improving response time and customer satisfaction.
Future Trends in Free CRM Software for Small Business
The landscape of CRM is evolving. The best free CRM software for small business with mobile app will soon include:
Best free CRM software for small business with mobile app – Best free CRM software for small business with mobile app menjadi aspek penting yang dibahas di sini.
- AI-Powered Insights: Predictive lead scoring and automated follow-up suggestions.
- Voice-Activated Commands: Update deals or log calls using voice assistants.
- Enhanced Offline Functionality: Full CRUD (Create, Read, Update, Delete) operations without internet.
- Deeper Mobile OS Integration: CRM notifications in iOS Focus Mode or Android Widgets.
Platforms like Freshsales and HubSpot are already experimenting with AI features in their free tiers, signaling a shift toward smarter, more intuitive tools.
What is the best free CRM for small business with mobile app?
HubSpot CRM is widely regarded as the best overall due to its unlimited contacts, powerful mobile app, and seamless email integration. However, Zoho CRM and Freshsales are strong alternatives depending on team size and feature needs.
Can I use a free CRM for a team of 5 or more?
Yes. Freshsales offers a free plan for up to 10 users, and Bitrix24 allows unlimited users (with limited features). Zoho CRM supports 3 users on its free tier.
Do free CRM mobile apps work offline?
Some do. Zoho CRM and Bitrix24 support offline mode, allowing you to view and edit data without internet. Changes sync automatically when connectivity is restored.
Are free CRM platforms secure?
Reputable providers like HubSpot, Zoho, and Freshworks use enterprise-grade security, including encryption and compliance with privacy laws. Always review their security policies before onboarding.
Best free CRM software for small business with mobile app – Best free CRM software for small business with mobile app menjadi aspek penting yang dibahas di sini.
Can I upgrade from a free CRM later?
Absolutely. Most platforms offer tiered pricing. You can start free and upgrade to access automation, advanced reporting, or more storage as your business grows.
Choosing the best free CRM software for small business with mobile app is a strategic decision that can transform how you manage customer relationships. From HubSpot’s user-friendly interface to Zoho’s robust mobile features, there’s a perfect fit for every small business. The key is to evaluate your needs, test the mobile experience, and pick a platform that grows with you. With the right CRM, you’re not just saving money—you’re building a foundation for long-term success.
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